This article covers how to add an exception to the schedule if the primary tech is temporarily unavailable, but does not need to be removed from their current schedule lineup.

Sometimes the primary tech may be temporarily unavailable (i.e. doctor’s appointment, parent/teacher meetings, etc.). In these cases where the tech does not need to be removed from their current schedule lineup, you can add an exception onto the day’s schedule.

To set up an exception to the schedule, follow these steps:

• Once logged into Call Complete, go to the On-Call Schedule page

• Hover over the appropriate day's schedule, and click the 3 vertical dot icon

• Select Add Exception

• Next, enter the time frame that a new tech should receive calls during this exception period

• Select the tech from the Exception Contact drop down menu

• Click the Save button

• The exception should now appear beneath the regular schedule on the calendar