This articles covers how to locate your call forwarding number and instructions for setting it up with your phone provider.

To locate your Call Forwarding number, follow these steps:

• Once you have logged into Call Complete, click on the Settings tab

• Select the Call Forwarding option

• The call forwarding number will be displayed on the left side of this screen

  • Each property will have it's own unique Call Complete number

To automatically forward unanswered calls to your answering service:

• Call your phone provider (for example, AT&T, Vonage, etc.)

  • Please have your account number ready

• Ask to activate No Answer Forwarding to [Forwarding Number]

• Tell your phone provider the number of rings before forwarding the call (we recommend 3-4 rings)

  • No Answer Forwarding will give you the opportunity to pick up the call within the first 3-4 rings

  • The call will automatically get forwarded to your answering service if no one picks up after 3-4 rings

• You're all set!

Troubleshooting Call Forwarding Issues

• If call forwarding is not prompting any options and only saying you have messages when the office line is forwarded, the issue may be with the call forwarding setup. To resolve this, contact your phone provider and request to activate 'No Answer Forwarding' to the designated call complete phone number. Provide the number of rings before forwarding the call, typically 3-4 rings, to allow time to pick up the call before it is forwarded.

• Ensure the user profile in the system has a role and phone number assigned, as this is required for the on-call schedule functionality.

• If your incoming calls are going straight to your message and your phone line is not ringing, it indicates an issue with your call forwarding setup. To resolve this, contact your phone provider and request to activate 'No Answer Forwarding' to your property's call number. Provide your account details and ask them to set the number of rings before forwarding the call to 3-4 rings. This will allow you to pick up the call within the first few rings before it gets forwarded to your answering service.