This article covers the Information and Office Hours sections for the Community tab within the Call Complete standalone portal.

To views your property's Contact Information and Office Hours, click on the Settings tab and select Community.

Contact Information

This section displays your Community/Property Name, primary Property Manager, and Courtesy Officer.

Property Manager - The Leasing person assigned on this page will be the default to receive Emergency Maintenance calls in the event no one is scheduled on-call and if no Maintenance Supervisor is listed on the Maintenance Team.

Courtesy Officer - The Courtesy Officer is chosen from the Maintenance Team and will determine who receives courtesy calls for the property.

To assign a primary Property Manager or Courtesy Officer:

• Click on the drop down box to the right of the Role

• Select the name of the user that should be assigned the role

• Scroll down and click on the Save button in the lower right corner

Office Hours

The Office Hours listed on your Community page should coincide with your standard office hours.

These office hours will determine when calls are sent as real-time email notifications (during office hours) versus summarized in the Last Night's Activity email (after office hours).

Each morning, the Last Night's Activity email will be sent out 30 minutes prior to the start of your office hours.

To set up your office hours, please follow these steps:

• Select the appropriate time zone for your property

• Next, enter the business hours for each day

  • Once you have entered the hours for Monday, you can use the Copy Tues-Fri button to copy these business hours to the remaining weekdays

• Finally, select the Save button in the lower right corner