This article covers how to remove a user profile from either the Leasing or Maintenance team.

Please note: Users profiles can only deleted by a user with the Property Manager role.

To remove a user from Call Complete, follow the steps below:

• Once you have logged into Call Complete, click on the Settings tab

• Next, select either Leasing or Maintenance

  • If the user exists on both teams, both profiles will need to be removed individually
• Under Team Members, click on the user's name to open their profile

• Scroll down and select the Remove Profile button

• The system will then prompt you to verify the change

Additional steps to ensure complete removal:

• Ensure the employee is fully removed from the property's profile
• Check and disable any real-time notifications set up for the employee
• Verify the removal has been completed in both the main system and standalone portal
• If you continue to see the employee's contact information or experience issues with the removal process, contact support for additional assistance