This article covers how to remove a user profile from either the Leasing or Maintenance team.
Please note: Users profiles can only deleted by a user with the Property Manager role.
To remove a user from Call Complete, follow the steps below:
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Once you have logged into Call Complete, click on the Settings tab
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Next, select either Leasing or Maintenance
- If the user exists on both teams, both profiles will need to be removed individually
- Under Team Members, click on the user's name to open their profile
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Scroll down and select the Remove Profile button
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The system will then prompt you to verify the change
Additional steps to ensure complete removal:
- Ensure the employee is fully removed from the property's profile
- Check and disable any real-time notifications set up for the employee
- Verify the removal has been completed in both the main system and standalone portal
- If you continue to see the employee's contact information or experience issues with the removal process, contact support for additional assistance