This article covers how to add a new user to either the Leasing or Maintenance team and how to add an existing user to the opposite team.

Please note: Users can only created and added to teams by a user with the Property Manager role.

To create a new user profile, follow the steps below:

• Once you have logged into Call Complete, click on the Settings tab

• Next, select either Leasing or Maintenance depending on which team the user needs to be added to

• On the left side under Actions, click on the Add Profile button

• This will open a blank user details screen on the right side

• Enter the user's Personal Information, such as name, email address, and mobile number

• Be sure to assign a Role when creating the profile to ensure the user has the proper permissions within Call Complete

• Under the user's Personal Information there will be a Notifications section

  • These will only be available if an email address has been added to the user's profile

• This section will have different options based on team

• To enable these options, click on the toggle icon to the right

• Once you have finished these steps, click on the Save button in the lower right corner

To add an existing user to another team, follow the steps below:

• In the Settings tab, select the new team that the user needs to be added to

• Once on the team page, click on either Add From Leasing or Add From Maintenance under Actions

• Next, click on the drop down box and select the user's name

• This will open the Personal Information page on the right side

• Follow the same steps above to finish creating their profile for the second team

  • Be sure to assign a role for the secondary team as well

• Once you have finished creating their second profile, click on the Save button in the lower right corner