Overview
On May 14, 2024, HappyCo released a new login portal, Manage. This portal provides users with a single, central access point to log in and use any of the HappyCo products their organization has subscribed to. It features a redesigned, user-friendly interface for intuitive navigation.
Requirements
To log in, you must have your existing HappyCo credentials (username and password). If you don't have a login, please contact your account Administrator for further guidance.
Steps
- Visit the HappyCo login page from either the HappyCo website or directly via https://portal.happyco.com.
- Enter your existing HappyCo credentials (username and password). If your organization uses SSO, you will be redirected to your identity provider to authenticate.
- Select the HappyCo product you wish to use and click Continue. If your subscription is active but the product isn't visible, check with your Account Admin, or contact HappyCo Support. Note: The last HappyCo product you logged into will be pre-selected.
Troubleshooting
Problem: Unable to log in to the HappyCo portal or application.
Cause: Incorrect credentials, browser caching issues, or not being logged into the account.
Resolution: Ensure your login credentials are correct. If you are still unable to log in, clear your browser's cache and cookies, then try again.Problem: Experiencing a "username does not match name in SAML assertion" error when trying to log in.
Cause: This is typically an issue with the single sign-on (SSO) settings.
Resolution: Reach out to your internal IT department to verify the SSO configuration. They can make any necessary adjustments to ensure your login credentials are properly recognized. If further assistance is required, place a ticket with support.- Problem: Encountering general errors or continuing to have trouble logging in.
Cause: Your company’s SSO settings may need review, your user account may need to be re-synced or updated, or your browser session may be holding outdated login information.
Resolution: Contact the HappyCo support team with relevant information such as affected email, associated business, and error message screenshots if applicable.
FAQs
Will I need new login credentials?
No, your existing HappyCo credentials will work with the new portal.
Can I access all my different HappyCo products from this portal?
Yes, the portal provides you with a single access point to all your HappyCo products.