1. HappyCo
  2. Happy Property
  3. Inspections
Jade
Updated

Syncing Happyco Mobile App

Jade
Updated

  Which app this covers

This covers the legacy HappyCo inspections app, which syncs to Manage on the web (manage.happyco.com). It doesn't cover the Happy Property Maintenance App (HPMA).

Before you start

  • You are assigned to the inspection.
  • The inspection is in the right folder.

Reinstall the HappyCo inspections app

  1. Uninstall the app
    Uninstall the HappyCo inspections app from your device.

      Tip

    Try this if syncing problems keep coming back.

  2. Reinstall the app
    Reinstall the app from your device's app store.
  3. Find your inspection
    Locate your inspection again using the address or loan number.
  4. Check assignment and folder
    Make sure you're assigned as a user to the inspection and that it's in the correct folder.

Check your internet connection

  • Connect to a strong Wi-Fi network or a reliable mobile data connection.
  • Avoid syncing large amounts of data over a weak or unstable connection.

Android: update the HappyCo inspections app

  1. Check for an update
    Open the Google Play Store and check for an update to the HappyCo inspections app.

      Tip

    Outdated versions can cause syncing issues.

  2. Install the update
    Update the app to the latest version.

      Tip

    The latest version includes current bug fixes.

  Don't open the same inspection on two devices

Accessing an inspection on more than one device at the same time can cause conflicts.

  • Make sure the inspection isn't open on another device while you sync.
  • If needed, log out of other devices before syncing on the one you want to use.

Advanced troubleshooting on your device

  1. Turn off battery saving
    Turn off any battery saver or power management mode on your device.

      Tip

    These modes can restrict background data use, which affects syncing.

  2. Review the app's settings
    Open your device's settings, find the HappyCo inspections app, and remove any restrictions that could block data syncing.
  3. Restart your device
    Turn your device off completely, then turn it back on.
  4. Sync again
    Try syncing your data again after the device restarts.

When to contact HappyCo support

If you've tried every step above and the app still won't sync, contact HappyCo support for help.

  • Your device model
  • Your app version
  • A description of the issue

Further Reading

See more
Was this article helpful?
0 out of 1 found this helpful