I have a question about a recent invoice. Who should I reach out to?

Our accounts team is the best place to start for any billing question or concern. They can be reached by sending an email to accounts@happy.co! Please include as much detail as you can in your message.

The accounts team is also happy to answer many other billing related questions, such as:

• I'd like to upgrade my subscription. How do I get started?

• I need a copy of HappyCo's Form W-9, where can I find it?

• The credit card linked to my account is about to expire. How can I update my payment details?

• My invoices have been going to the wrong email address. Who do I contact to change this information?

• I'd like to know if my account is past due. Can you send me a statement?

• I need to remove a folder from my account. Will this affect my invoice?

What payment methods are available for HappyCo invoices?

We offer multiple payment options for your convenience:

• Credit card payments through the payment link provided in your invoice
• ACH (Automated Clearing House) payments using our financial institution details
• Check payments sent to our designated mailing address
• Wire transfer using our bank details

For specific payment method inquiries or to obtain payment details, please contact our accounts team at accounts@happy.co. Note: Do not use the legal address listed on our W-9 form for sending payments. Instead, use the specific payment mailing address provided on your invoice.

How can I obtain a payment link for my invoice?

Payment links are provided directly in your invoice. If you need a new payment link, please contact our finance team at accounts@happy.co, and they will provide you with a direct link to pay your specific invoice online.

What happens if I lose a property before the end of the billing period?

If a property is lost prior to the end of the billing period, your final invoice may be prorated or for the full monthly cost, depending on when the deactivation request was submitted. HappyCo requires a 30-day notice for any property cancellations, so the final invoice will be determined based on the timing of your deactivation request. Please review our policies for more details on final invoicing in such situations.

How can I set up recurring credit card payments for my invoices?

To pay HappyCo invoices by credit card on a recurring basis, you can use the payment link provided in your invoice. This link allows you to securely enter your credit card information and make the payment. You don't need to request a new payment link each month, as the same link can be used to pay any outstanding invoices. Simply locate the payment link in the PDF invoice and follow the instructions to complete the payment.

How do I update my ACH account information for receiving payments?

To update your ACH account information for receiving payments, you'll need to provide the new account details. Once you have the new account information, log into your HappyCo account and update the billing details to reflect the new ACH account number. If you need assistance with this process, please contact our accounts team.

I'd like to cancel my HappyCo subscription. What do I do?

To cancel your HappyCo service, send a message to accounts@happy.co. You will need to provide a 30-day notice, and an administrator on your account must deactivate the property using the Property Provisioning Portal. Please let us know the reason for the cancellation and how your team will be completing inspections moving forward.

When canceling, you have two options for accessing your historical inspection reports:

1. Request that reports be generated and downloaded for your records (may incur a fee depending on volume)
2. Maintain a read-only account with limited access at a reduced monthly fee

If the reason you're cancelling is because something about our service isn't meeting your expectations, we'd love to hear your feedback!