HappyCo is releasing its new login portal which will go live on May 14, 2024. This will be the new way for users to login and use any of the HappyCo products their organization has subscribed to.

Getting Started with Your HappyCo Account

Logging In Made Easy

• Step 1: Visit the HappyCo login page from either the happy.co website or directly via https://portal.happyco.com

  

• Step 2: Enter your existing HappyCo credentials (username and password)

• Step 3: From the Login Portal select the HappyCo product you wish to use and press continue. The last HappyCo product you logged into will be pre-selected.

What's New?

• Simplified Access: All HappyCo products are now accessible from a single, central login point.

• User-Friendly Interface: The portal has been redesigned for intuitive navigation, making it easier to find what you need.

FAQs

• Q: Will I need new login credentials?

  • A: No, your existing HappyCo credentials will work with the new portal.

• Q: Can I access all my different HappyCo products from this portal?

  • A: Yes, the portal provides you with a single access point to all your HappyCo products.

• Q: What if I encounter problems or errors?

  • A: Contact our support team by submitting a ticket at https://support.happy.co/hc/en-us/requests/new for assistance.

• Q: If I am unable to log in to the HappyCo app, what should I do?

  • A: If you are unable to log in to the HappyCo app, it may be because you are not logged in to your HappyCo account. To access all features and templates, you must be logged in. Please ensure your login credentials are correct and try logging in again. If you continue to experience issues, you may need to contact HappyCo support for further assistance.

• Q: What should I do if I am experiencing a 'username does not match name in SAML assertion' error when trying to log into the HappyCo application?

  • A: If you are experiencing a 'username does not match name in SAML assertion' error when trying to log into the HappyCo application, this is typically an issue with the single sign-on (SSO) settings. To resolve this, you will need to reach out to your internal IT department to verify the SSO configuration. They will be able to investigate the issue and make any necessary adjustments to ensure your login credentials are properly recognized by the HappyCo system.

Need More Help?

We understand that adapting to new systems can be challenging. If you have any questions or need further assistance submit a request via support.happyco. We're here to ensure your transition to the new portal is as smooth and hassle-free as possible.

If you are experiencing issues logging into the HappyCo portal or application, there are a few steps you can take:

• Ensure you are using the correct login credentials (username and password) for your HappyCo account.

• If you are still unable to log in, try clearing your browser's cache and cookies, then attempting to log in again.

• If you continue to have trouble logging in, contact the HappyCo support team for further assistance. They can help investigate the issue and provide guidance on resolving any login problems.