There are times when a work order is re-opened to add notes, or context or when they're re-opened in error. Enabling the ability for you maintenance technicians to preserve the original, correct work order date and time completion stamp will improve reporting and reflect when the work was actually completed.

• Navigate to Settings
• Select the Completion submenu under Setup>Tasks
• Select the tick box for Allow users to re-open closed work orders, modify details, and retain the original closed work order date and time (web and mobile)

Note: The ability to view and manage Tasks settings is a user permission

• Maintenance technicians will now have the ability to preserve the completion date and time stamp along with notes and photos associated with the completion of a work order