The Due Diligence (DD) mobile app is designed to support inspections even when cell service or Wi-Fi is limited. However, poor or unstable connectivity can impact performance if the app is constantly trying to sync in the background.

This guide explains how to prepare for offline work and best practices for completing inspections when service is weak or unavailable.

How Offline Mode Works

The DD mobile app saves inspection data locally on your device and syncs it to the cloud when a strong internet connection is available.

If connectivity is unstable:

• Photos or responses may appear slow to save
• Units may not fully close out until syncing is complete
• The app may seem sluggish while attempting to connect
• The app may take longer to sync data, especially photos

Following the steps below will help prevent data loss and improve performance.

Best Practices Before Working Offline

Before heading into areas with poor connectivity:

1. Open the DD mobile app while connected to strong Wi-Fi or cellular data
2. Go to the Unit Inspections screen
3. Pull down from the top of the screen to refresh and load all inspections onto the device
4. Confirm inspections appear in your list before going offline

This ensures the inspections are available locally on your device.

Best Practices While Working Offline

If you expect little to no service:

1. Turn off Wi-Fi and cellular data on your device.
   • This prevents the app from constantly searching for a signal
   • It helps photos and inspection data save properly
   • It improves battery performance
2. Continue completing inspections as normal:
   • Take photos
   • Answer inspection questions
   • Move between units

Your data will be saved locally on the device until you reconnect. You will also notice a "Sync Progress" bar at the bottom of your screen:

Syncing Your Data After Reconnecting

Once you return to an area with strong Wi-Fi or cellular service:

1. Re-enable Wi-Fi and/or cellular data

2. Open the app and wait for the progress bar at the bottom of the screen to count down remaining items to sync:

3. Allow syncing to finish completely (wait for the “Sync Complete” message before closing the app or going offline again
4. This step ensures all inspection data and photos are uploaded successfully.

What to Do If You Experience Ongoing Issues

We take data integrity seriously and never want your team to risk losing inspection data. If issues persist and you are unable to continue or start a Unit Walk for any reason:

Option 1: Call DD Support

• Call **447-HAPPYCO(**427-7926)
• Press 2 for DD Support
• A team member can troubleshoot live with your inspectors

Option 2: Upload App Logs

1. Tap the Profile icon in the app
2. Select Upload Logs
3. Email dd@happy.co with:
   • A description of the issue
   • User experiencing the issue
   • Confirmation that logs were uploaded and approximate time

This allows our engineering team to review what’s happening behind the scenes.

IMPORTANT: If you are experiencing any issues with syncing, do not uninstall and reinstall the app. Doing so will permanently delete unsynced data and our team will be unable to retrieve it. Please only uninstall the app when directed to do so by HappyCo DD Support.

Summary of Offline Best Practices

• Load inspections before leaving Wi-Fi
• Turn off Wi-Fi and cellular data while walking
• Let data fully sync before going offline again
• Contact support immediately if you are experiencing any sync errors or issues with data syncing
• Upload logs if problems continue