Reena Watts
Articles
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HappyCo Interactive Learning
Product Video LibraryExplore interactive Arcades by product area. Each walkthrough is designed for customer use and can be shared individually. Do not share the full collection externally.
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Getting the community approved to receive on-call calls and text alerts
As part of setting up Call Management for a property, HappyCo completes a required phone number verification step. This process helps protect emergency call and text alert numbers from spam and su...
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Troubleshooting: Not receiving emergency text or call alerts
OverviewIf your property's notifications number has been verified and a technician is still not receiving emergency text messages, there are a few common settings to check. Most issues are caused b...
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Daily Summary Emails Now Sent to 24/7 and After Hours Properties
What’s NewProperties marked as Closed 24/7 (such as those using After Hours/Happy Force coverage only) will now reliably receive daily summary emails.What’s changedPreviously, if a property was mar...
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Happy Force Resident Hold Queue
OverviewWhen residents call in to reach a Happy Force technician, they’ll experience a proper call hold queue instead of endless ringing. This makes the process more transparent and reassuring whil...
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Pre-Requisites: Call Management Setup for Existing Call Complete Users (Early Access Only)
What is the new Call Management? Learn MoreBefore HappyCo enables Call Management for your account, there are a few quick steps to complete.If you’re an existing Call Complete user, these steps are...
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Mobile-First Communication Enhancements for Yardi and Entrata
Mobile numbers prioritized – Our system automatically prioritizes mobile numbers when importing contacts from Yardi, ensuring messages reach residents where they’re most responsive.Improved accura...
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Resident Communications Hub
The Communications Hub is a secure, single-use link sent to residents via email and SMS. It provides one place for residents to track their service request, communicate with staff, and stay informe...
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Transparent & Compliant Communication Flows
Release: May 1st, 2025 This update is enabled by default as part of compliance requirements. Not using resident notifications?This update won’t affect your current settings. However, if you enable ...
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Communication Settings
Product Environment: Happy Property MaintenanceProduct Section: Settings (Tasks Communication Settings)How to Enable? This settings page will be enabled by default for all. No action is required b...