To resolve a work order, it’s often necessary to connect with the reporting resident to collect additional details or schedule an appointment. With Happy Property Maintenance, maintenance team members and residents can communicate through a Maintenance Portal created when a work order is submitted.
When a maintenance team member sends a message on a work order, the reporting resident will receive a notification via SMS and/or email that directs them to their single-use portal to respond.
Important notes
- Resident messaging is available for properties located within the United States.
- Resident messaging is unavailable on work orders assigned to external vendors.
How to send a message from the web
- Navigate to Happy Property/Tasks and select one or more properties.
- Open a work order.
- Click on “Resident Messages.” A thread of all messages will appear.
- Enter a message in the text box and click the “Send Message” button. The reporting resident will receive a notification of your message and can respond using their single-use portal.
How to send a message from the Happy Property app
- From your device’s home screen, open the Happy Property App.
- From the “My Work” or “Work Orders” section, open a work order.
- Click on “Resident Messages.” A thread of all messages will appear.
- Enter a message in the text box and click the “Send Message” button. The reporting resident will receive a notification of your message and can respond to it using their single-use portal.