Product Environment: Happy Property Maintenance

Product Section: Settings (Tasks Communication Settings)

How to Enable?  This settings page will show by default and no action is required by you to start using this feature today!

Pre-Requisite: Need Admin role. 

Overview

The Communication Settings page designed to give property teams full control over managing and customizing both resident task notifications and two-way communication for each property. This tool simplifies communication workflows, enhances the resident experience, and enables better property-level customization.

To learn more about the resident experience and what they see when these notifications are turned on click here.

How to Access and Customize Communication Settings

1. Navigate to Settings within the product.
2. In the left-hand panel, select the "Tasks" dropdown.
3. Click on "Communication Settings."
4. Use the checkboxes to customize resident notification settings for each property.
5. To turn on all features for a property you can select "ALL FEATURES" 
   • Note: Changes are saved automatically when you select or unselect a checkbox.

Key Features

• Customizable Communication: Configure which notifications are enabled for each property, including:

1. • Request Received: Notify residents immediately when their service request is created.
   • Work Scheduled: Notify residents when their service appointment is scheduled.
   • Day of Reminder: Send a reminder on the day of the scheduled service.
   • Request on Hold: Notify residents if their request is put on hold.
   • Request Completed: Notify residents when their service request is marked as completed.
   • Request Survey: Notify residents to complete a survey after their request is completed. 
   • Resident Messaging: Enable direct communication between residents and the onsite team or technicians through a link to our Communication Hub (formerly known as Lite Portal). Here is a support article to highlight this feature: https://support.happy.co/hc/en-us/articles/25303402946708-Message-the-reporting-resident-on-a-work-order

• Per-Property Settings:
  • Configure notifications individually for each property.
  • Manage preferences based on specific property needs.

• Intuitive Tooltips:
  • Each notification type includes a tooltip explaining its purpose, making it easy to understand and configure.
  • Hover over the "question mark" icon to understand each per property configuration

Why This Matters & Key Benefits

1. Enhanced Resident Experience:
   • Keeps residents informed without overwhelming them with redundant notifications.
   • Ensures timely, relevant, and consistent communication.
2. Streamlined Communication:
   • Centralizes notification management in one place, reducing confusion.
   • Consolidates updates to deliver only the most relevant information.
3. Consistency Across Properties:
   • Applies uniform notification logic, ensuring a standardized experience across all properties.
4. Full Customizability:
   • Property teams can manage notifications per property, tailoring them to specific needs.