Buildium customers use the Inspections app to inspect properties, and reports from those inspections sync to Buildium. Use these answers to fix a report that hasn't synced, find where reports land in Buildium, get support, and customize reports and templates.
In this article
- Sync an Inspections report to Buildium when it fails
- Inspections report not syncing to Buildium: what to check
- Checking upload status in Cloud Activity
- Where Inspections reports appear in Buildium
- Getting help with the Inspections app (Buildium customers)
- I've switched from Buildium to AppFolio. How do I set up inspections?
- Frequently asked questions
Sync an Inspections report to Buildium when it fails
Regenerate the report in HappyCo
Reports from the Inspections app usually sync to Buildium automatically. If a sync fails, regenerate the report in HappyCo first.
If it still hasn't synced, upload it manually in Buildium
In Buildium, go to Rentals > Properties.
Select the property
Select the property the inspection was done at.
Open the unit
Go to Units and select the unit.
Upload the report to Files
Open the Files section and upload the report.
Inspections report not syncing to Buildium: what to check
Prepare a report from the inspection
In the Inspections app, prepare a report from the inspection you completed. A report is a snapshot of an inspection at a point in time, and it is what gets shared.
Tip
For help, see FAQ: Creating Reports in Inspections and FAQ: Editing Your Report Settings.
Check the property came from the Buildium integration
Make sure the inspection is on a property created by the Buildium integration, not one added by hand in the Inspections app. Inspections only syncs reports for properties added by the Buildium integration.
Check all data and photos have uploaded
On the device the inspection was done on, open the Cloud Activity window in the Inspections app and make sure everything, both Data and Photos, has synced.
Tip
Having trouble uploading? See FAQ: Troubleshooting Sync.
Checking upload status in Cloud Activity
The Cloud Activity window shows what is left to upload from the device.
Where Inspections reports appear in Buildium
Your Inspections reports appear in Buildium under Maintenance > Property Inspections, or on the property's Unit page. See Buildium for more detail.
Still not in Buildium?
If both Data and Photos are up to date and reports still don't appear in Buildium, contact your Buildium support team.
Getting help with the Inspections app (Buildium customers)
As a Buildium customer, Buildium Support handles all of your support queries.
- Submit a support ticket from your Buildium account
- Call Buildium Support on 888-414-1988
- Browse the Inspections support site
I've switched from Buildium to AppFolio. How do I set up inspections?
Inspections through Buildium are part of your Buildium subscription, not a HappyCo subscription, so there's nothing to carry over or reconnect. The AppFolio integration works with Happy Property, which you purchase directly from HappyCo.
- Contact the HappyCo Sales team to get set up
- AppFolio is set up in Admin Center > Integrations, after you have a Happy Property subscription
- HappyCo's onboarding team usually handles the first connection
Connect to HappyCo in AppFolio doesn't create an account
Clicking Connect to HappyCo inside AppFolio doesn't set up an account by itself if you don't have Happy Property yet.
Getting help as an AppFolio customer
- Questions about your AppFolio account: contact AppFolio Support.
- Anything on the HappyCo side, including getting started with Happy Property and the AppFolio integration: contact HappyCo.
Frequently asked questions
Can I customize the reports in my Inspections app?
Yes. You can add logos, business and contact details. To start, see FAQ: Reports in Inspections App.
Can I customize the templates in my Inspections app?
Yes, on your iPhone, iPad or on the web. The web can be easier, so start with What is a Template.
To change the layout of an inspection while you're doing one, see FAQ: Performing Inspections - Navigating and Editing the Inspection Layout.
Does Inspections come with a manual I can read?
Yes. Browse the HappyCo Help Articles or the Complete Guide to Inspections App for your device: iPhone, iPad or Android.
Why do I see a pricing page for Inspections when I log in to the website?
You may have signed up for, or downloaded a trial of, Inspections before. Contact Buildium Support first to get it sorted.
How much does the Buildium integration cost?
For pricing and the terms of the Inspections app integration with Buildium, contact the Buildium team.