In Inspections, a unit or property is a place you inspect as a Property Manager at your community, or manage for your landlord as part of your portfolio. Use this page to add, edit or delete units, add photos, contacts and notes to them, and check why your unit count looks higher than expected.
🎬 Watch it in action: Watch: Bulk Edit Unit Walk Data by Floor Plan (Demo Account) (no outro)
 In this article
What's the difference between a unit and a property?
In this Help section, unit and property mean the same thing. Both represent the units or properties you inspect or manage in Inspections. In the app, a property is mostly the same as a unit, except it has a few extra fields such as a key number.
Our Sales and Customer Success teams help your team get set up with the correct type of asset when you sign up for your Inspections account.
 Before you start: adding, editing or deleting units
- Your organization may have turned off adding, editing and deleting units.
- If you can't find the add, edit or delete controls, see "Why doesn't my app let me add, edit or delete units or properties?" in the FAQ below.
How do I add a new unit or property?
When you tap into your folder, the unit list screen opens with the name of the folder at the top of the app in the green title bar. Any existing units are listed underneath the name of your folder.
Adding a unit or property from the unit list
  Tap the plus icon
On iPhone, tap the plus icon (+) at the bottom of the screen, then tap Add Unit. On iPad, tap the plus icon at the top right, then tap Add Unit. On Android, tap the plus icon in the lower right corner.
 Tip
The edit unit screen opens straight away, with no step before it.
  Enter the unit details
Enter the address, photo, contact and notes.
  Save the unit
On iOS, tap the checkmark at the top right. On Android, tap Save at the top right.
 Tip
The app returns you to the unit list, where your new unit now appears.
Editing a unit or property
-
Find the unit
From your list of units, scroll or search for the unit you want to edit. -
Open the unit
Tap into the unit. -
Open the edit screen
Tap the three-dots icon, then choose Edit Unit.
| To add | Do this on the edit unit screen | Where it shows |
|---|---|---|
| A photo of the unit or property | Tap the white square next to the word Photo | On your final reports |
| Tenant or landlord details | Tap Contacts | On the unit |
| Notes, such as access codes or notes about pets | Enter your notes in the text field at the bottom of the screen | In the app only, not in final reports |
 Notes stay in the app
Notes only appear in the app. They do not appear in the final reports for a unit.
Deleting a unit or property
  Delete the unit
On iOS, find the unit in your list of units, slide the listing to the left to reveal a Delete button, then tap it. On Android, tap into the unit, tap the three small dots at the top left, then tap Delete.
 Tip
The unit is permanently removed.
Frequently asked questions
Why doesn't my app let me add, edit or delete units or properties?
Your organization may have turned off adding, editing and deleting units to maintain the integrity of Inspections data. Check with your organization's Inspections admin first, before reaching out to our Support team.
Why are there more units than expected in my account?
If your HappyCo account shows more units than expected, this is likely because "common area" units are included. These units count towards the total but do not affect how your account works.
- To confirm the correct unit count, review the details of each unit in your account.
- If a property is listed that you do not manage, contact your account administrators to have it removed. They have the access needed to make this change.