Release Announcement
November 10th, 2026 Release
This release is about the connections between the work. An observation in a unit becomes a record. A notification brings someone back to the job. A recurring log becomes evidence your portfolio team can find. Inspections get faster in the field, admins get one place to run the portfolio, and AI moves from answering questions to taking action. A new set of compliance tools and a new Units view also open in Early Access.
Use the quick view below to find what applies to your products, or jump to the product section that matters to you.
📱 On mobile? Five mobile updates this release, covered below. For the full Happy Property mobile change log, see Happy Property Mobile App Release Notes →
Status badges
Early Access Self-serve opt-in. Open to any customer ready to try the feature ahead of general availability.
Live Available on November 10th for all customers on the relevant plan.
Type tags
NEW Brand-new feature or capability.
UPDATE Enhancement to an existing feature.
ADD-ON Paid add-on, available to opt in.
What's in this release for you
Where each item in this release applies inside your existing HappyCo products. Jump to a product section: Happy Property · Happy Asset · Call Management. Items without a status pill are Live for all customers on the relevant plan.
New in Early Access: Compliance → Document Vault and Logbooks, plus a new Units view. Enable them yourself in Release Updates.
| Feature |
Happy Property |
Happy Asset |
Mobile |
Call Mgmt |
|---|---|---|---|---|
| AI & integrations | ||||
| HappyCo MCP: create & edit work orders NEW | ✓ | — | — | — |
| Bilt resident portal integration NEW | ✓ | — | — | — |
| SOPs & Property Notices UPDATE | ✓ | — | — | — |
| Happy Property · Inspections | ||||
| Smart Inspections NEW | — | — | ✓ | — |
| Search on Inspections (web) NEW | ✓ | — | — | — |
| Inspection header disclaimer UPDATE | ✓ | — | ✓ | — |
| Bypass signature workflow UPDATE | ✓ | — | ✓ | — |
| Happy Property · Projects | ||||
| Project board improvements UPDATE | ✓ | — | — | — |
| Compliance | ||||
| Document Vault Early Access NEW | ✓ | ✓ | — | — |
| Logbooks Early Access NEW | ✓ | — | ✓ | — |
| Units | ||||
| Units view Early Access NEW | ✓ | — | — | — |
| Control Center & admin | ||||
| Control Center NEW | ✓ | ✓ | — | — |
| Bulk user & role changes NEW | ✓ | ✓ | — | — |
| Audit history NEW | ✓ | ✓ | — | — |
| Incident management templates NEW | ✓ | — | — | — |
| Reporting | ||||
| Simplified reporting Early Access NEW | ✓ | — | — | — |
| Happy Property · Mobile | ||||
| Mobile Notification Center NEW | — | — | ✓ | — |
| Happy Asset | ||||
| Bulk edit for DD unit walks NEW | — | ✓ | — | — |
| Inventory improvements UPDATE | — | ✓ | — | — |
| Call Management | ||||
| Joy Voice Agent * NEW ADD-ON | — | — | — | ✓ |
| Team management updates Early Access UPDATE | — | — | — | ✓ |
| Deactivated user warnings on on-call schedules UPDATE | — | — | — | ✓ |
* Joy Voice Agent is a separately purchased add-on, not bundled into any subscription.
Call Management is HappyCo's new version of Call Complete, rolling out to Happy Property customers.
New in Early Access: Compliance
A new set of tools for the documents and logs an audit asks for. Open in Early Access on November 10th.
Early Access NEW Happy Property · Happy Asset
Compliance without clipboards
Know what every property owes, keep the evidence in one place, and see where attention is needed.
Today, compliance lives in binders, shared drives, and paper logs taped to a plant room wall. When an auditor or owner asks for proof, someone goes looking. These two tools connect each obligation to the property, feature, or unit it belongs to, and keep the record next to the work.
The documents an audit asks for, in one place. And the pool log isn't a clipboard in the plant room anymore.
What's in Early Access
Document Vault Happy Property · Happy Asset
Track operating certificates by property feature and by location-based obligation. Document Vault sends renewal reminders and creates the work orders to get renewals done, with the supporting documents stored against the feature they cover. Learn more →
Logbooks Happy Property · Web + Mobile
Replace paper logs with scheduled digital ones. Set up recurring or event-driven logs on the web (pool readings, refrigerant, snow removal), complete them on mobile, and share a PDF record when you need to show the work was done. Learn more →
Enable each of these yourself in Release Updates — no request needed. Your CXM is there if you want help getting set up.
For Happy Property customers
Faster inspections, AI that can now take action, a single Control Center for admins, new reporting in Early Access, and Call Management updates. Covered below.
Inspections
Live NEW Happy Property · Mobile
Smart Inspections
Walk the unit. Say what you see. Smart Inspections uses spoken observations and photos to help fill in the inspection, so documenting a unit walk no longer means typing every detail.
AI turns voice notes into inspection text and sorts photos into the right categories. Your team reviews what was captured before completing the record.
Available in the Happy Property mobile app. Learn more →
Live NEW Search on Inspections (web)
Search inspections on the web to find the record you need without paging through lists. Web only at launch; mobile search follows in the coming weeks. Learn more →
Live UPDATE Inspection header disclaimer
Add a disclaimer to the inspection header so important context shows up alongside the inspection, on web and mobile. Learn more →
Live UPDATE Bypass signature workflow
Control which of your team members can complete an inspection without a signature. On web and mobile. Learn more →
Projects
Live UPDATE Happy Property · Web
Project board improvements
See what has changed on a project, not just what work exists on it. Your Project List, Board and Calendar views pick up new columns, indicators and filters.
Move-out date change flags. When a resident's move-out date changes in your PMS, the project is flagged across the List, Board and Calendar views, with the previous date on hover, so turns get rescheduled instead of discovered late.
Vendor assignment status. Every task assigned to a vendor shows whether the vendor was notified, accepted, or declined, without opening the task.
Turn Time and Created On columns. See how long each completed project took, from move-out to completion, using the same calculation as Property Profile, and when each project was created. Both columns can be shown or hidden.
Calendar filters. Filter the calendar by vendor or by category and sub-category to see just their scheduled work. Learn more →
Units
Early Access NEW Happy Property · Web
Units view
Start with the unit. Units view rolls up leases, work orders, and inspections for each unit into one place, so your team has the full context before deciding what to do next.
Web only at launch; mobile is targeted for Spring 2027. Learn more →
Enable it yourself in Release Updates.
AI & integrations
Live NEW Admin-level users · Happy Property
HappyCo MCP: create and edit work orders
From asking to acting. In July, the HappyCo MCP let you connect Claude to HappyCo and ask questions about your portfolio. Now authorized users can create and edit work orders from that same conversation.
Spot a pattern, then act on it without switching tools. The work order still lives in HappyCo, with the same permissions and record as any other. Learn more →
Live NEW Happy Property
Bilt integration
Let residents start where they already are. Residents using the Bilt resident portal can now submit maintenance requests that create work orders directly in HappyCo, with status updates flowing back to the resident in Bilt.
Your team works the request in HappyCo. Residents stay in the app they already use.
Live UPDATE SOPs & Property Notices Shared with Happy Force
SOPs launched in July. Property Notices now join them, so AI agents, Happy Force technicians and onsite teams work from the same procedures and notices for each property. The same issue can need a different response at a different property, and now every workflow has that context. Learn more →
Control Center & admin
Live NEW Admin-level users · Happy Property · Happy Asset
Control Center
One place to run the portfolio. Control Center brings admin and settings together into one surface. No more guessing which menu holds the setting you need.
It builds on July's unified user and access management across Property and Asset, and adds the tools admins have been asking for to manage access at scale.
Live NEW Bulk user & role changes
Update users and roles in bulk instead of making the same change one person at a time.
Live NEW Audit history
See a history of recorded changes in Control Center, so you can tell who changed what and when.
Live NEW Incident management templates
Create and manage incident templates and share them across your properties, right from the new settings surface. Learn more →
Reporting
Early Access NEW Simplified reporting
Ready-made dashboards for work orders (including urgent and after-hours), scheduled and compliance inspections, and turns. Start at the business level and drill into any property, see at a glance whether you're on target, and download any table to Excel. No report building required. Learn more →
Ask your CXM about joining the Simplified reporting Early Access pilot.
Happy Property · Mobile
Five mobile updates this release. For full detail and bug fixes, see Happy Property Mobile App Release Notes →
Live NEW Mobile Notification Center
A push notification is no longer your only chance to see an update. The Notification Center keeps supported notifications in the app so field teams can come back to the work that needs attention. Now available to everyone. Learn more →
Live NEW Smart Inspections on mobile
Speak observations and capture photos during the walk. AI helps fill in the inspection for your review.
Early Access NEW Logbooks on mobile Shared with Happy Property · Web
Complete scheduled logs from the field. See Compliance above.
Live UPDATE Inspection header disclaimer Shared with Happy Property · Web
Header disclaimers now show on mobile inspections too.
Live UPDATE Bypass signature workflow Shared with Happy Property · Web
Permission-based control over who can complete an inspection without a signature, now respected on mobile too.
Call Management
Call Management is HappyCo's new version of Call Complete. If you're on Call Management, these updates apply.
Live NEW ADD-ON Call Management
Joy Voice Agent, now generally available
Make the first maintenance conversation useful. Joy Voice Agent moves from Beta to general availability for Call Management customers. It gathers a resident's issue, follows your triage procedures, and hands your team an actionable work order.
Every escalation keeps a human in the loop. Onsite teams get clean handoffs with full context.
Purchased as a separate add-on. Talk to your CXM or HappyCo Support to get started.
Early Access UPDATE Team management updates
Your on-call team should be the people who actually take calls, not everyone associated with a property. Managers can now choose the on-call team directly, making setup more focused and team rosters easier to maintain. Some setup is required; your CXM will help.
Live UPDATE Deactivated user warnings on on-call schedules
When someone leaves, the on-call schedule should not quietly keep depending on them. Call Management now proactively flags any deactivated user still on a schedule, so managers can close the coverage gap. Learn more →
For Happy Asset customers
Faster due diligence, a more complete inventory picture, and shared admin and compliance updates across Property and Asset.
Live UPDATE Happy Asset
Inventory improvements
A long inventory list is not the same as a complete one. This release helps asset teams see where inventory records are missing or need review, and turn those gaps into follow-up work.
Configure expected inventory by floor plan, then use the new inventory completeness report to see what is missing. A missing-inventory workflow turns gaps into action, and the Models to Review worklist from July now adds deduplication and model scoring. HappyCo also now auto-populates parts lists, stock photos, manufactured dates, and more, so less of the record has to be entered by hand. Learn more →
Configure expected inventory by floor plan to get started.
Live NEW Bulk edit for DD unit walks Due diligence
Apply supported changes across multiple unit walks at once instead of repeating the same edit one record at a time. Learn more →
Live NEW Control Center, bulk changes & audit history Shared with Happy Property
One admin surface across Property and Asset, with bulk user and role changes and a history of recorded changes. See the Happy Property section above.
Early Access NEW Document Vault Shared with Happy Property
Track operating certificates by feature and obligation. See Compliance above.
HappyCo · The operating system for multifamily.