Release: May 1st, 2025

This update is enabled by default as part of compliance requirements.

Not using resident notifications?
This update won’t affect your current settings. However, if you enable resident notifications in the future, they will automatically comply with CAN-SPAM, TCPA, and CTIA regulations.

Overview

We’ve introduced a simpler, more transparent way for residents to manage their maintenance notifications. With new opt-in and opt-out controls, residents can now choose how they receive updates about their service requests.

This enhances communication while ensuring full compliance with federal regulations, giving both residents and property teams confidence in secure, legally compliant messaging.

What’s New?

Previously, residents received notifications from HappyCo with a link to the Communications Hub. Now, they can directly manage their SMS/Email Subscribe and Unsubscribe settings within the Resident Communications Hub.

 

New Features:

• Task-specific opt-in/opt-out
  Residents can unsubscribe or subscribe to notifications for a specific service request without affecting their overall communication preferences.

• Channel-specific preferences
  Residents can choose their preferred method of receiving updates (ex: SMS, email, or both).

Key Benefits

• More resident control: Residents can manage their own notification preferences.
• Better engagement: Reduces unwanted messages while keeping residents informed when they choose to be.
• Seamless experience: A clear, simple way to opt in or out, directly from their messages.
• Compliance-ready: Meets industry regulations (CAN-SPAM, TCPA, CTIA) for transparent communication.

Managing Notifications via Email

Residents who receive a Communications Hub link via email can:

1. Click the service request link in the email.

2. In the Communications Hub, click the bell icon.

3. Update email and SMS notification preferences to select their preferred communication method.

 

Desktop Email Example

 

 

Managing Notifications via SMS

Residents who receive a Communications Hub link via SMS can:

1. Click the service request link in the SMS.

2. In the Communication Hub settings, click the bell icon.

3. Update their email and SMS preferences from there.

SMS Opt-In/Opt-Out Keywords

• STOP — Residents can reply STOP to stop receiving updates for all service requests.

• START — Residents can reply START to resume receiving notifications.

 

Staff Visibility into Resident Preferences

We’re making it easier for onsite teams to track resident notification settings:

• Onsite staff can view a resident’s opt-in or opt-out status in HappyCo Manage under the Task Detail Drawer → Activities section.

• Hovering over the “Resident Messages” tab in the task view will also display if the resident has opted out.

 

Resources

• Resident Communications Hub Documentation

• Admin Communication Settings Guide

• Contact our support team if you need help enabling or customizing resident notifications.