This articles covers how to locate your call forwarding number in Manage and instructions for setting it up with your phone provider.

To locate your Call Forwarding number, follow these steps:

  • First, log into HappyCo Manage here

  • Then select your property in the Select Property drop down menu in the upper left corner

  • After a property is selected, click on the Call Complete icon on the left side under Apps

  • Next, select the Profiles tab

  • To the right of of the Profiles title, click on the purple drop down box and select Call Forwarding

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  • The call forwarding number will be displayed on the left side of this screen along with the instructions listed below

To forward unanswered calls to your answering service, follow these steps:

  • Call your phone provider (for example, AT&T, Vonage, etc.)

    • Please have your account number ready

  • Ask to activate No Answer Forwarding to [Forwading Number]

  • Tell your phone provider the number of rings before forwarding the call (we recommend 3-4 rings)

  • No Answer Forwarding will give you the opportunity to pick up the call within the first 3-4 rings

    • The call will automatically get forwarded to your answering service if no one picks up after 3-4 rings

  • You're all set!

Resetting Call Forwarding

If you have accidentally set up call forwarding for one property to another property in HappyCo's platform, you can reset the call forwarding for both properties. To do this, you will need to contact your phone provider directly and have them remove the no-answer forwarding for each property, then set up the correct no-answer forwarding numbers for each property. The correct numbers can be found in the call forwarding setup instructions within HappyCo's platform for each property.

Changing the Main Phone Number for Call Forwarding

If you need to change the main phone number for call forwarding purposes, you can forward unanswered calls from the new number provided by the property ownership to the existing call forwarding number associated with your HappyCo account. The call forwarding number does not need to be updated, as it will remain the same. Once you have set up the call forwarding from the new number, all incoming calls will be directed to the existing call forwarding number, allowing you to maintain continuity in your call handling processes.

Troubleshooting Call Forwarding Setup

If you're unable to set up the answering service and cannot access the dashboard provided in the self-guided information, the issue is likely related to the call forwarding configuration with your phone provider. To resolve this, you will need to contact your phone provider, have your account information ready, and request that they activate 'No Answer Forwarding' to the provided Call Complete phone number. Specify the number of rings (3-4 recommended) before the call is forwarded to the answering service. Once this is set up, your calls should be properly routed to the answering service.

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