This article covers how to change which user is listed as the Property Manager for an individual property in Manage.

Please note: The Property Manager can only be updated by HappyCo account administrators, or users that are currently listed as a Property Manager or Assistant Property Manager for the specific property in question.


To update the Property Manager, follow these steps:

  • Once you have logged into Manage and selected your property, click on the Call Complete icon on the left side under Apps

  • Then select the Profiles tab to view the Onsite Team

  • Click the Manage+ button to the right of the Onsite Team title


  • At the top of the Who is on your Onsite Team? list will be the current Property Manager

  • Click on the Update button on the right side

  • Once the Update Property Manager box opens, click on the name of the Property Manager to open the list of available users

    • Please note: A user will only appear on this list if their profile in Call Complete currently has an assigned Role

    • Users with their Role listed as Other, will not appear on this list

  • Select the name of the new Property Manager and click on the blue Update button

  • Once finished, click the X on the upper right side to exit this screen


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