You may encounter situations where a charge applied to a lease needs to be waived.
Note: If your company has an active PMS integration, charges must be managed directly within the PMS.
- Open the Charge You Want to Waive
From the menu, click Charges and find the charge you want to waive. Click on the charge to open it. Charges must be in a status of Pending to be waived.
- Waive Charge
Scroll to the bottom of the charge modal and click on the Waive Payment link. The charge will be updated to a status of Waived.