Overview

This error shows up when a category in HappyCo is mapped to a category in Yardi that no longer exists or was renamed.

What you'll see in HappyCo:

"Could not find Category"

How to fix it

You have two options to resolve this error.

Option 1: Add the category back in Yardi

In Yardi, recreate or rename the category so it matches what's currently mapped in HappyCo (only a Yardi Administrator can complete this step)

Option 2: Remap the category in HappyCo

Step 1. In the Admin Center, navigate to Integrations, click your Yardi PMS Integration, and select Mapping

Step 2. Select all properties to update the category mapping

Step 3. Open Export Mapping, scroll down to Categories, find the affected category, and update it to point to a category that currently exists in Yardi.

Step 4. Finally, scroll back up to Import Mapping and make sure the selected Yardi category you selected in Export Mapping is mapped to a HappyCo category.