Overview

This error shows up when a priority in HappyCo is mapped to a priority in Yardi that no longer exists or was renamed.

What you’ll see in HappyCo:

“Could not find Priority”

How to fix it

You have two options to resolve this error.

Option 1: Add the priority back in Yardi

In Yardi, recreate or rename the priority so it matches what’s currently mapped in HappyCo (only a Yardi Administrator can complete this step).

Option 2: Remap the priority in HappyCo

Step 1. In the Admin Center, navigate to Integrations, click your Yardi PMS Integration, and select Mapping.

Step 2. Select all properties to update the priority mapping.

Step 3. Open Export Mapping, scroll down to Priorities, find the affected priority, and update it to point to a priority that currently exists in Yardi.

Step 4. Scroll back up to Import Mapping and make sure the Yardi priority you selected in Export Mapping is mapped to a HappyCo priority.