Overview
This error shows up when the security group for your HappyCo interface user in Yardi is missing a permission HappyCo needs, so Yardi blocks that request.
What you’ll see in HappyCo:
“Access denied. Web Service User does not have rights to this WebMethod.”
How to fix it
A Yardi Administrator needs to update the permissions on the security group that your HappyCo interface user belongs to.
Yardi menus and page names can vary depending on your Yardi version. If a screen below looks different or you can’t find it, contact your Yardi support representative.
Step 1. In Yardi, open your HappyCo interface user and check the Group field on the Security tab. This is the security group you’ll update.
Step 2. Open the Set Permissions screen, enter that group name in Group, and click Find.
Step 3. In the Permissions list, set Access to Read/Write for every permission that starts with:
- Interfaces: Web Service - Common Data
- Interfaces: Web Service - Resident Data
- Interfaces: Web Service - Service Requests
- Interfaces: Web Service - ILS & Guest Card
- Interfaces: Web Service - Billing & Payments
Step 4. Set Access to Read for the Property-Interface_Configuration permission.
Step 5. Click Save.