Overview

This error shows up when HappyCo sends a work order to Yardi with a reason that isn’t valid for the work order’s status, so Yardi rejects the update.

What you’ll see in HappyCo:

“Could not find Reason with Status”

How to fix it

HappyCo needs to change the reason it sends for that status. You can’t set these reasons in HappyCo yourself.

Step 1. In Yardi, check which reasons are valid for the status in the error. HappyCo Support can tell you which status it is.

Step 2. Contact HappyCo Support or your HappyCo Customer Experience Manager with the reason you want HappyCo to send for that status. Include:

• The status from the error
• The reason you want sent for that status, spelled exactly as it appears in Yardi, or “no reason” if the status doesn’t need one

Each status in Yardi has its own list of valid reasons. Check every status your work orders can move to and send the reasons for all of them at once, so a different status doesn’t hit the same error later.

Step 3. HappyCo updates the reasons it sends for your Yardi integration.

After that, work orders in that status sync to Yardi again.