Overview
This error shows up when Yardi can’t find the property HappyCo is requesting, most often because your HappyCo interface user in Yardi doesn’t have access to that property.
What you’ll see in HappyCo:
“Could not find Property”
How to fix it
A Yardi Administrator needs to give your HappyCo interface user access to the property.
Yardi menus and page names can vary depending on your Yardi version. If a screen below looks different or you can’t find it, contact your Yardi support representative.
Step 1. In Yardi, open your HappyCo interface user and go to the Security tab.
Step 2. Check the Property field. It shows the property or property list the user is secured to.
Step 3. Add the affected property to that property list, or update the field so it includes the property.
Step 4. Click Save.
If the property changed in Yardi
When a property’s code changes or the property is removed in Yardi, HappyCo keeps using the old code. Contact HappyCo Support or your Customer Experience Manager to update or remove the property in HappyCo.