The Incidents area is made available after you have selected a Property within Manage.
- The Incidents page presents the following items:
Quick Status Filter: By default the value of All is selected, but you can choose to see only Open, For Review or Complete incidents using this tool
Search bar: Allows for searching a given incident by Title or Description. Works in combination with the value selected in the Quick Status Filter
Add Filters: Works in combination with Quick Status Filter and Search bar, filters that can be applied include:
- Unassigned: Yes/No
- Created by
All filtering options allow for selection of multiple values
Column Heading Sorting: By Default, Incidents are sorted by Date Occurred in ascending order, the sorting on a given column can be changed by clicking on the column heading.
The columns that support for sorting include:
- Report Title
- Date Occurred
- Date Created
Actions button on the far right of each incident entry: Described in the Incident actions section.
- Link to article - https://happyco.zendesk.com/knowledge/articles/17748680865556/en-us?brand_id=360005312431^