Fix photos that won't upload or sync, HPMA (Happy Property Maintenance App) closing when you take a photo, and moving photos from a move-in inspection to a move-out inspection. Start with the general troubleshooting steps, then go to the section that matches your problem.
In this article
Which app this article covers
This article is for HPMA, listed in the App Store as Happy Property: Maintenance. It does not cover the older HappyCo Inspections app, which has its own error log steps.
General troubleshooting for HPMA photo uploads
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Sign out of HPMA and sign back in
Sign out of HPMA, then sign back in.
TipThis refreshes the app's settings and often clears minor glitches.
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Update HPMA
Check your device's app store for an HPMA update and install the latest version. TipAn outdated version can cause upload problems.
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Check your network connection
Make sure you have a strong, stable Wi-Fi or cellular data connection. TipA poor connection can cause problems with photo uploads and syncing, including 502 Bad Gateway errors.
Don't uninstall HPMA as a first step
Uninstalling can lose report data and photos that haven't synced yet. Try the steps above before you consider reinstalling the app.
Interrupted uploads resume on their own (HPMA 2.25.0 and later)
Since HPMA 2.25.0, an interrupted inspection upload resumes where it stopped once your device reconnects. You shouldn't need to upload the photos again.
If HPMA closes when you take a photo
Make sure HPMA is up to date
Install the latest version of HPMA on your device.
Tip
An outdated app can lead to stability issues, including crashes.
Check your device's software version
Check that your device's software version is compatible with HPMA.
Tip
An incompatible device software version can cause the app to shut down unexpectedly.
Power cycle your device
Turn your device off, then on again.
Tip
This can clear temporary glitches affecting the app.
Contact HappyCo support
If the problem continues after updating the app and checking compatibility, contact HappyCo support. Be ready to send error logs from the app's settings menu.
Tip
See the next section for how to send error logs.
Moving photos from a move-in inspection to a move-out inspection
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Log into the web
Log into Manage on the web at manage.happyco.com. TipYou can also do this on your device, but it is more straightforward on the web.
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Download the photos
Open the photos in the original inspection report and download them to your device. -
Upload them to the correct report
Upload the downloaded photos into the correct inspection report.
No direct transfer between inspections
You can't transfer photos directly from one inspection to another. Downloading and uploading them again is the only way to move photos between inspection reports.
Manage on the web and HPMA on your phone are separate apps
Manage is the web app where admins and managers configure the account and run day-to-day operations. HPMA is the mobile app technicians use on-site for inspections, work orders and make-ready, and it works offline.
Frequently asked questions
A photo upload was interrupted. Do I need to upload it again?
Not on HPMA 2.25.0 or later. Interrupted inspection uploads resume where they stopped once your device reconnects.
Is downloading and re-uploading still the only way to move photos from a move-in to a move-out inspection?
Yes. Download the photos from the move-in inspection and upload them into the move-out inspection report.
Where do I send error logs from HPMA?
Open the Profile/Account section, go to Settings, and tap Upload Logs.