All maintenance tickets can be updated as service is assigned, scheduled, and completed.

Ticket Details

A series of additional information is available on a ticket after it is created. In all cases, to update a ticket, make your desired changes and click the Update button to save your work.

Status

The status of a ticket is normally updated throughout its lifecycle.

• New: Ticket has been created.
• Fixing: 
• Fixed: 
• Parts Needed: 
• Contractor Needed: 
• Contact Resident: 
• Closed: 

Subcategory

To further note which subcategory a ticket belongs to, enter one into the Subcategory input. An example might a ticket which has a category of Electric and a sub-category of Outlet.

Classification

Three classification options exist:

• General Maintenance
• Capital Projects
• Replacement

To add a classification, select one from the Classification input.

Entry Date

When a maintenance user indicates they have entered a unit via the Maintenance+ app, this field is automatically populated with the date and time.

Tenant Damaged

If the reported issue is due to damage caused by a resident, check the Tenant Damaged checkbox.

Other Sections

Other information within the ticket will likely be updated during its lifecycle. The most commonly updated data will include:

• Assignment and Scheduling
• Travel Time
• Time Worked
• Photos
• Internal Comments
• Resident Messaging