There are two ways to schedule a maintenance ticket. You may schedule service directly from a ticket or you use the Ticket Scheduler feature, which provides a more visual interface in which to work.
When a maintenance ticket is scheduled, the residents of that unit will receive a 24 notice of entry if:
- They have indicated No within the Permission to Enter input on the ticket.
- The residents of the unit have opted into maintenance notifications.
Scheduling in a Ticket
- Navigate to Maintenance Ticket
From the menu, go to Maintenance → Tickets and find your desired ticket. - (Optional) Assign the Ticket
Choose an assignee from the Assignees input. - Indicate that the Ticket is Scheduled
Check the Scheduled checkbox. - Enter Scheduling Information
Add details to the Start Time and Scheduled Date inputs. You may optionally add information to the Duration input. - Update Ticket
Click the Update button to save your work.
Using the Ticket Scheduler
- Navigate to the Ticket Scheduler
From the menu, go to Maintenance → Ticket Scheduler and select a property from the select input at the top of the page. A list of tickets will now appear on the side of the calendar. Scheduled tickets will appear within the calendar. - Drag and Drop a Ticket
Find the ticket you wish to schedule and drag it to an open space in the calendar. A dialog will appear, asking you to confirm the Start Date, Start Time, Duration, and Assign To. Enter fields as required. - Save Your Progress
Click the Save button to update your ticket. The residents of the affected unit will receive a notification of the scheduled work. If you have assigned resource, they will also receive a notification.