When an applicant or resident forgets their password, you can provide them with a temporary password.

Note: After creating a temporary password, you'll need to provide it to the applicant or resident. We recommend using a secure delivery service instead of email.

Steps

1. Find Applicant or Resident
   From the menu, click on Applications or Residents and find the applicant or resident from the table that appears.
   
   

2. Begin Updating
   When the drawer opens, scroll to the bottom of the Details tab and click on the Update Password button.
   
   

3. Set a New Password
   Enter a password into the New Password input or have the system create one by clicking the Generate Random Password link. Make sure you copy the password somewhere safe to provide it to the intended recipient.
   
   

4. Save Password
   Click the Update Password button to save the password.
5. Notify User
   Notify the applicant or resident that a temporary password has been set and provide them with the temporary password using a secure delivery method, such as a password manager or private message, instead of email.

User's Next Steps

After receiving the temporary password, the applicant or resident will be required to create a new password during their next login attempt. This ensures a secure transition and protects the user's account.

Troubleshooting Temporary Passwords

If an applicant or resident reports that their temporary password isn't working, this could be due to several reasons:

• The temporary password may have expired
• The password is being entered incorrectly
• There are account-specific restrictions affecting the login
• A system-level issue is preventing access

If a temporary password doesn't work, advise the user to contact customer support for assistance and they may need to request a new temporary password.