The Maintenance+ app allows your maintenance team members to claim and progress tickets for properties to which they are assigned.
Claiming a Ticket
To claim a ticket, click the Claim Job button at the bottom of the screen. This will assign you to the ticket and change the ticket status to Acknowledged.
To change the assigned user:
- Click on Currently Assigned User
Click the current user's name in the Assigned To row. A menu of all current maintenance staff will appear.
- Select a New User
Select the user to whom you wish to assign the ticket.
To un-claim the ticket, click the Unassigned button at the top of the menu.
Starting and Ending a Job
Starting a Job
- Start Job
Press the Start Job button at the bottom of the ticket review page. This will change the status to Fixing.
Ending a Job
- Indicate You're Done
Press the End Job button. A new screen will appear.
- Provide a Reason
Under the heading Done With this Service Request? , select one of three options:
- Yes, it is All Fixed: The job is complete. The status will change to Fixed.
- Need Parts: The job cannot be completed until parts are received. The status will change to Parts Required.
- Need a Contractor: The job requires a contractor. The status will change to Contractor Required.
- Add a Note
To add an internal note visible to your team only, enter your text into the Internal Note input.
- Add Photos
You may add photos of the work or issue by clicking the Upload Photos of Your Work button.
- Save Your Progress
Click the Submit button to save your ticket.