You can link Office 365 or Google Calendars to ensure your availability is up to date. This makes it easier for tickets to be automatically assigned.


  1. Navigate to User Showing Availability
    Click the Settings (Gear) menu from the header and select Automation. Then open User Showing Availability.

  2. Link Calendar
    Click on their corresponding buttons to link to either Office 365 or Google.

    A log in screen for Office 365 or Google will appear, and you will be prompted to allow access. Once your request is accepted, your calendar will be linked and your personal calendar will be used to determine your availability.
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