You can add additional details and clarification to the service requests you submit.


Web Portal

  1. Log in and Open Requests
    Log into the portal and navigate to View Service Request. Click the View Request button. A new form will open.

  2. Select Request
    Select the request you wish to edit by clicking its View Details link.

  3. Make Edits
    Add more information to the Notes section, or add photos as needed.

  4. Save Your Changes
    Click the Save button. Your request has now been updated.

Resident Portal App

You may only add photos to existing service requests when using the Resident Portal app.

  1. Open and Log into the Resident App
    Open the app and log in with your account.

  2. Open Service Request
    Click on Maintenance from the app menu, and then click on the service request you'd like to update.

  3. Add Photos and Save
    Click on the Upload Photos button to add new photos to the request. When your photos have been added, the ticket will be updated automatically.
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