Maintenance escalations allow you to create customized notifications for incomplete tickets. You can choose the number of hours or days to wait before a ticket is automatically escalated with a notification.

Steps

1. Navigate to Escalations
   From the menu, click on Maintenance → Escalation.
   
   

2. Select a Property
   Select the property you'd like to set up the escalation for on the top right of the screen.
   
   
   
   

3. Add an Escalation Rule
   Click the Add Escalation Rule button. A new modal screen will open.
   
   

4. Enter Rule Details
   Enter a rule name and the number of hours or days that will elapse before the escalation rule is triggered.
   
   
   
   

5. Select Escalation Notification Recipient(s)
   Select the team members who will receive the escalation notification.
   
   

6. Save Your Escalation Rule
   Click Next to save your rule.